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Thoughts
We like to keep up to date with the latest news and trends and also like to share a thought or two ourselves. Here you will find an array of insights on managing business transformation and how to achieve project success, see what our team have been up to and who we have been working with in our press section.
Digital transformation is not simply a case of updating technology or redesigning products or services. It is critical to align employee values and behaviours… and failure to do so can create additional risks to an organisation’s culture if not managed properly. Yes, technology plays...
As more organisations are seeking to drive greater efficiency and control over their projects, the term Project Management Office, or ‘PMO’, is becoming more popular than ever. But what is PMO? What does PMO mean in project management? What does a PMO do?...
How can I ensure that project benefits are realised? Map benefits so that you understand all the dependencies It is worth getting a very clear view of what contributes to achieving each benefit you have identified and mapping this out. Think about the links...
Building expertise in benefits management is often an area that many businesses want to improve. And rightly so! Reassuringly most of us already have good experience of considering benefits. We identify benefits (and the equivalent downsides called dis-benefits) as a regular part of our...
Looking at the news today, and in particular towards the housing world, I have a genuine sense of concern as many organisations look to make tough decisions to ensure future sustainability as a result of the economic turmoil this country is now facing. We...
“The meaning of benefit is something that produces good or helpful results or effects or that promotes well-being” (Merriam Webster Dictionary). So, how do you ensure benefits realisation for your project? There are lots of formal and precise definitions of project benefits available...
Does a rise in complaints mean a better customer experience? This was one of the topics we debated recently at our discussion event “Improving Customer Experience in Housing.” Katie Gilmartin, Head of Business Development and Innovation, at Platform Housing Group suggested that if customers...
Being a values led organisation is easy right? You decide collectively on what you want to stand for and encourage your team to embrace these values. Simple. At Nine Feet Tall we pride ourselves on being a values led organisation. In fact, our CEO...
Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...
We are looking forward to hosting an online panel event on Tuesday 27th September at 1pm to explore how we can get more value from legal technology. The event is free and you can book your place here. On the panel will be Nine Feet...
Having the latest all singing all dancing CRM tool to manage your customer data and sales pipleline might sound like a winning idea…. but without a CRM implementation plan you might struggle to unlock the full value. Before you make your CRM investment, make...
