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Thoughts
We like to keep up to date with the latest news and trends and also like to share a thought or two ourselves. Here you will find an array of insights on managing business transformation and how to achieve project success, see what our team have been up to and who we have been working with in our press section.
Digital transformation is not simply a case of updating technology or redesigning products or services. It is critical to align employee values and behaviours… and failure to do so can create additional risks to an organisation’s culture if not managed properly. Yes, technology plays...
Most organisations are subject to risk, but perhaps the stakes are highest for charity organisations, whose service users depend on their vital services. Charities operate in an environment where the consequences of unmitigated risk can be catastrophic. Mismanagement of funds can result in negative...
Company culture Vs hybrid working The impact of the Covid-19 pandemic brought about a lasting change to many walks of life, not least the significant shift in our working habits and therefore inevitable changes to company culture . We are now 3 years into...
“Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.” – Tom Peters Let’s face...
At Nine Feet Tall we strive to put EDI at the centre of everything we do as we continue on our journey for Equality, Diversity and Inclusion (EDI). We have previously posted about our EDI goals and aspirations and how we have been working...
Nine Feet Tall have been working alongside the pet charity Blue Cross to support the rollout of a nationwide food bank for pets. Escalating energy and food costs due to extreme rises in inflation have meant many pet owners have had to make heartbreaking...
Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many...
Designing an effective customer experience strategy What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other...
An incredible, personal and honest account of a real life change journey from one of our Managers here at Nine Feet Tall. Gayle Lui reflects on the changes she has made over the last couple of years looking at it through the lense of...
Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity...
What is technical debt? Digital transformation can take on many shapes and sizes. Imagine you’re looking to streamline your digital processes and your IT team have identified some cost savings which could be achieved by changing existing code… You may find that this results...
