We all know, customers are becoming more and more savvy and expecting more for their money. Delivering the ultimate customer experience through optimised touchpoints is essential for gaining a competitive advantage.    In the mission to keep customers happy, a functional and fully adopted...

When fully adopted, a CRM system can be the linchpin to your business growth. By housing your customer data in a single source of truth, there will be clear visibility of customer interaction across the organisation. You can understand your customers and learn how to attract new ones by studying the patterns and...

Organisational culture… possibly the most important part of any organisation. Yet so often it is overlooked, ignored, misunderstood, or undervalued. The problem is your culture is not a physical thing. There is no standard operating procedure of “best practice” culture. But that does not...

What does the law firm of the future look like and what can law firms do today to ensure they survive in an era of rapid disruption? On Tuesday 30th November, Nine Feet Tall will be addressing these questions by hosting “The Future Law...

On Thursday 18th November at 10am, our very own Simon Adams will be a guest speaker at iO Associates’ Leaders in Transformation & Technology Consulting Virtual Meetup. Simon is a Senior Manager at Nine Feet Tall, and an expert in delivering complex change to...

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

The stakeholders within the business, and in particular the department heads and change network, know their people, and subcultures which make their teams successful. As a Change Manager, you know the hill you need to climb to have all users suitably upskilled for go...