With our powerful banking-centric Virtual Queuing Platform, you’ll deliver great customer service, receive detailed data insights and get prompt support on any and all support tickets. That’s why we’re confident that we have the best Bank Queuing Software.
Why we have the best Queue Management System for banking
Qudini is the only Retail Choreography Software provider to have designed our system specifically for enterprise banks and retailers. Essentially, this means you’re sure to find many helpful features.
Here’s some other reasons our clients choose us:
- Full Retail Choreography suite: On top of our Virtual Queuing System, we also have integratable software solutions for Appointment Booking, Live Shop and Video Appointments, Clienteling, Click and Collect Check-in, Event Booking, Task Management, Employee Communications and Shop Floor Management.
- Hardware agnostic: Your branch teams can use our software solutions on any device or desktop browser. We also have dedicated apps for IOS and Android.
- Centralized management: You can toggle with branch-wide settings in one centralized place.
- Collaboration: Your feedback directly influences our future roadmap plans.
- Intuitive interface: It typically takes no more than 30 minutes for your store associates to learn how to use our software.
The Qudini Virtual Wait Line System keeps customers in the know about their wait time with live position updates and SMS messages.
What are common Bank Queue Management Software problems?
- Poor customer service
- Long response delays for support tickets
- Missed deadlines regarding features and custom work
- No way to centrally manage settings across your branches
- Your software isn’t compatible with all the devices you’d like to
- Limited analytics capabilities
- Difficult for your branch teams to learn to use the interface
- Software is sector generalized or aimed at a different sector than banking
- Your feedback don’t influence your provider’s roadmap
Why do banks need Queue Management Software?
Banks need Wait Line Management Software Systems for one key reason: long queues are costing you long-term revenue. We recently discovered that you may be losing 10% of your in-branch traffic.
In part, this is because the modern consumer has higher expectations. For example, they want banks to use technology to offer a better customer experience.
However, it’s also because if one bank is behind the times, customers can simply switch to another. After all, with the rise of digitally-native banks, consumers have more choice (and power) than ever.
Do customers want virtual queuing tech in retail stores?
There’s an overwhelming amount of research pointing to the fact the customers do want Banks to offer Digital Queue Management. For example, 36% of banking customers recently told us they want virtual wait line systems in-branch.
As we approach economic downturns, it’s great to know that banks can attract customers during a recession through virtual queuing.
What results can you expect with our Bank Queuing Software?
The following are typical results global brands have seen since rolling out the Qudini Walk-in Virtual Queuing System across their stores:
Profitability
- 33% boost in average transaction value (ATV)
- 62% decrease in walkouts
- 24% more unplanned purchasing
- 62% drop in walkouts
- Significantly higher foot traffic
Loyalty
- Increased brand awareness and positive presence on social media
- Increase in returning customers
- All time high Net Promoter Score
- Fewer customer complaints
Productivity
- 27% quicker service time
- 13% drop in store team idle time
- More savings
- Greater data insights
Check out our banking case studies
Read about how we’re helping banks like Standard Chartered, NatWest and Lloyds of London to drive profitability while improving the customer experience.
