We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Shop Floor Management App for Retailers and Banks

Enhance productivity by managing colleague breaks and availability and by enabling store managers to observe and analyze service quality.

Request a demo
Download the brochure

Drive profitability and lasting brand relevance through:

  • Superior customer
    experiences

  • Three red cog wheels

    Advanced store
    operations

  • Game-changing
    data insights

Powering the world’s leading brands

Key features

  • Manage
  • Empower
  • Alerts
  • Analyze
  • AI Predictions
  • Powerful platform

Allocate your team to the right places at the right times

Improve productivity, collaboration and team morale by enabling your store managers to centrally view and manage store associates, such as:

  • Shift times.
  • Current activities.
  • Locations.
  • Breaks times.
  • Walk-in customers.
  • Scheduled appointments.
  • Task activities.

Improve individual advisor time management

Enable your individual team members to access Qudini on any device to:

  • View their shift times and itinerary for the day.
  • Request breaks and view when they are due to return.
  • View their colleagues’ locations and availability.
  • Manage their appointments and call forward walk-in customers.
  • Receive and complete tasks assigned to them.

Improve store performance with real-time insights and alerts

Access real-time insights on the activities and performance of store associates, ensuring continued drive to improve performance.

Analyze time and motion

Analyze your Qudini insights through our rich analytics dashboards, email reports and integration options to understand: 

  • Store associate time and motion activities on breaks, customers and tasks.
  • Store associate performance.
  • What public data will indicate an impact on store performance, such as the weather, traffic and local events.
  • Third-party data set correlations.
  • And much more…

Advance into the future with AI-driven predictions

Predict future behaviors and benefit from AI-driven actionable insights provided by our advanced machine learning algorithms which combine Qudini data, third-party software data and public data sets (such as the weather).

Get started instantly with our out-of-the-box software:

  • Enterprise grade, cloud-based and centralized.
  • Flexible and customizable.
  • Multi-language and multi-timezone.
  • One platform, multiple solutions, rich functionality.
  • Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
  • Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
  • ISO27001 and GDPR compliant, robust and secure.
  • Simple to deploy and use.
  • Evergreen updates to innovative functionality.
  • Supported by an agile, consultative and impact-oriented team.

Read more about our platform and security.

Shop floor management use cases

  • Store shop floor

  • Warehouse floor

  • Contact center floor management

Proven Results

Click on the tile to read quotes from our customers

  • Improved efficiency

    13% reduction in dwell time for store associates at an eyewear retailer.

    If Qudini was taken away from the store, I am not entirely sure how we would cope. I wouldn’t even want to imagine life without Qudini.

    Store Manager, Specsavers

    Improved productivity

    13% reduction in beauty retailer dwell time.

  • Better managed breaks

    100% reduction in break over-time used.

    Improved staff retention

    with improved team morale and communication alongside reduced stress.

     

     

    “It’s just a lot less stress. I think when you’ve got something that works so well it makes your job a lot easier.”

    Store Associate, Specsavers

  • Improved sales

    A telco retailer experienced improved sales as a direct result of an improved store experience and customer service levels.

    It’s just a lot less stress. I think when you’ve got something that works so well it makes your job a lot easier.

    Store Associate, Specsavers

    Improved resource allocation

    Our retail clients have improved efficiency with a more organized and efficient shop floor.

    Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.

    Store Manager, O2 UK

  • Reduced consulting spend

    Cost savings from using Qudini’s real-time insights, as less budget is required for consulting on time & motion, exit surveys and mystery shopping.

    I love the reporting dashboard. I use it during my daily team sessions to drive sales and plan lunches and breaks.

    Store Manager, Travel Agency

    Centralization of tools

    The store associates at a vaping retailer no longer need walkie talkies to communicate.

    I love the reporting dashboard. I use it during my daily team sessions to drive sales and plan lunches and breaks.

    Store Manager, Travel Agency

  • Smarter commercial decisions

    $2m telco retail client cost savings due to Qudini brick-and-mortar data insights.

    “If Qudini was taken away from the store, I am not entirely sure how we would cope. I wouldn’t even want to imagine life without Qudini.”

    Store Manager, eyewear retailer

    Generated more ROI

    900%+ average return on investment through achieving the above results all through a tool that takes just half a day to learn to use.

    It’s so intuitive. We just picked it up and started using it. So easy to use, very simple and incredibly valuable to us.

    Store Manager, TUI

Case Study Video

Why store managers find Qudini essential to their day-to-day work.

Company

Legal

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here