Retain walk-ins, increase customer spend and boost loyalty with informed waiting experiences provided by your store host or via live updates sent directly to the customer’s phone. It’s similar to how Apple stores manage their walk-ins but better!
Manage all your customers and available store associates in one place.
Greet your walk-in customers more effectively by enabling them to join a virtual queue waitlist for service via:
Retain walk-in customers by managing their expectations with digital waitline software. Ensure a relaxed waiting experience via updated wait times and queue position by:
Use our Queue Management Software to increase conversion, customer spend and ongoing loyalty by knowing your walk-in customers and offering a professional service with:
Ensure the right people are in the right place at the right time with:
Harness the unprecedented insights captured in Qudini to continually improve your footfall, sales, resourcing strategies, supply chain management and marketing initiatives.
Use Qudini dashboards, email reports and integration options to better understand your virtual queue / digital wait line operations such as:
State-of-the-art machine learning algorithms combine Qudini data, third-party software data and public data sets (such as the weather) to predict the future and provide your teams with AI-driven, actionable insights.
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.”
Franchise Partner, Specsavers
“Working with Qudini, we’ve been able to allow customers to browse in-store, rather than stand in a queue not knowing when they are going to be served. So the output of that has really given us some strong NPS success.”
“I’d say that 20-30% of customers buy something whilst they wait using Qudini.”
Store Manager, International Furniture Retailer
“All time high” customer scores for a telco retailer
”Because we’re able to serve those patients in a better timescale, they not only come back to us, but also recommend us to friends and family”
Store Associate, global eyewear retailer
“Qudini leaves me having less stress within my working day and that has led to me performing better.”
Lead Optometrist, International eyewear retailer
“Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”
Branch Manager, International Retail Bank
“It’s something that we kind of show off to a customer and say “look, here you go, why don’t you enter your name in”, and it creates that little bit of trust: “oh, my name is captured on a system.”
Store Leader, O2, telecoms retailer
“It’s just a lot less stress. When you’ve got something that works so well it makes your job a lot easier.”
Store Associate, international eyewear retailer
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for as well.”
Head of Operations, O2
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Agency
An eyewear retailer and a telco retailer now have a secure and encrypted system to manage customers entering their stores, as opposed to non-GDPR compliant approaches such as recording sensitive customer data on clipboards.
“Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”
Store Associate, Samsung
Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store Associate, Samsung
Verint Systems Inc.
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Melville, NY 11747
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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.
We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!
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Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.
Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…
Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…
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