Drive omnichannel conversion while making the most of your store and contact center team, by enabling your customers to pre-book or instantly start video conversations from your website.
Customers wanting the next available advisor can provide their details to join a virtual queue to speak with an advisor.
Your store and contact center team can see customer requests and start a conversation straight away.
Customers wanting to pre-book a time for the future can make an appointment. They will receive a calendar invite and SMS and email reminders which include the video conference link to connect with their advisor when it’s time.
Your store associates or contact center team can access Qudini on any device to see all appointment and Live Shop customers. They can click on a customer to connect with them over video. They can also manage in-store walk-in and appointment customers alongside virtual customers.
Extensive analytics allow you to better understand customer demand and more…
We’re a Fantastic Partner
“We are really impressed with you [Qudini] as a partner. The insight and value you are driving for us is great. The speed of which you reply to our requests is phenomenal and the attention to detail is fantastic, as well.”
Head Office Team, Burberry
We Increase Sales
Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.
Franchise Owner, Specsavers (Eyewear Retailer)
We Save Time and Costs
Qudini allows me to allocate resources more effectively so that the team functions more efficiently than ever before.
Branch Manager, NatWest (Bank)
We Improve Decision Making
Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.
Head Office, O2 (Telecoms)
We’re Indispensable
If Qudini was taken away from the store, I am not entirely sure how I would cope. I wouldn’t even want to imagine life without Qudini.
Store Manager, Specsavers (Eyewear retailer)
We’re the Best
We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.
Head Office Team, Samsung
We’re the Future of Experience
Qudini is one of the best systems we have seen to achieve a truly exceptional experience for our consumers.
Head Office Team, Philip Morris International IQOS
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
1 (800) 483-7468
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A member of our team will be in touch.
We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.
We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!
Want to catch-up at NRF’s Big Show in New York City this January?
Do you know how you’re going to stay relevant and profitable during the recession?
Peak season is just around the corner!
Have you thought about how you’re going to manage peak season traffic this winter?
Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.
Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…
Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…
Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).
