Event Management Software Built for Retailers and Banks

Drive brand loyalty by making it incredibly easy for your customers to discover and register for in-store and virtual events, workshops and classes.

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Drive profitability and enduring brand relevance through:

Superior customer
experiences
Advanced store
operations
Game-changing
data insights

Powering the world’s leading brands

Key features

Step 1: Engage customers
Step 2: Retain foot traffic
Step 3: Know your customers
Step 4: Manage activities
Step 5: Gain insight
Step 6: AI predict
Powerful platform

Capture customers from any channel

Increase traffic by enabling customers to discover and register for your brand events across a variety of channels, including:

Your website.
Your mobile app.
Your search engine profile and online ads.
Your social media pages.
QR codes on physical ads and printed collateral.
Your store associates.
Your contact center associates.
The Qudini self-service kiosk app.
And beyond….

Retain footfall with tailored communications

Maximize event attendance with automated email and SMS reminders that include:

Multi-language content.
Information and useful links.
Calendar links.
Venue information and map links.
A portal to reschedule or cancel.
Video conference links for virtual events.

Improve sales by knowing your customers

Use Event Booking Software to increase conversion, customer spend and ongoing loyalty by knowing your event customers and offering a superior service with:

A professional host greeting when they arrive.
Ability for customers to check-in by mobile or in-store kiosks.
Customer profile records.
CRM integration.
Easy follow-up bookings.
Post visit messages to encourage future bookings or capture feedback.

Ensure the right people are in the right place at the right time

Get more done in less time by effortlessly managing your event attendees and shop floor activities with:

Access to manage events on any desktop, tablet or smartphone device to manage attendees.
Translated interfaces based on your store’s location.
A specialized host shop floor manager app.
Outlook calendar integration.
Manage walk-in customers, appointments, tasks and breaks alongside events.
And beyond….

Analyze and improve operations with game-changing data insights

Increase your store’s footfall and sales, and optimize your resourcing, supply chain and marketing strategies through Qudini’s rich event management software analytics dashboards, email reports and integration options:

Who is visiting your stores and why.
Event topic interest.
Who cancelled from your events.
How attendees heard about your event.
What channel they used to register.
Which customers are already loyal to your brand.
How does your resource allocation match demand.
How are stores managing time and motion.
Store associate performance.
Customer feedback on their experience.
How public data such as the weather and traffic could impact the performance of your events.
And more…

Advance into the future with AI-driven predictions

Predict the future with our advanced machine learning algorithms which combines Qudini data, third-party software data and public data sets (such as the weather).

Benefit from AI-driven actionable insights on how to best choreograph your store activities around expectations.

Get started instantly with our out-of-the-box software:

Enterprise grade, cloud-based and centralized.
Flexible and customizable.
Multi-language and multi-timezone.
One platform, multiple solutions, rich functionality.
Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
ISO27001 and GDPR compliant, robust and secure.
Simple to deploy and use.
Evergreen updates to innovative functionality.
Supported by an agile, consultative and impact-oriented team.

Read more about our platform and security.

Event Management Software Use Cases

Online events, webinars and classes

Enable customers to register for your online digital events such as webinars and live online Q&A events.
In-store tutorials, classes and workshops

Enable customers to register to attend in-store tutorials, classes and activity workshops to learn more about the products they own or are considering purchasing.
VIP events and parties

Enable VIP customers and the press to access a private portal to seamlessly discover and register for brand events and parties.
Brand community activities

Enable customers to register to attend activity sessions to engage with your brand and community. For example, sportswear brands offering running clubs and yoga sessions, or crafts stores offering craft sessions or workshops.
B2B customer events

Engage with your B2B customers by enabling them to register for upcoming in-store events.
Private employee events

Keep your events secure and hidden whilst improving employee morale through presenting internal engagement, social and learning events that your employees and store partners can easily browse and register for.

Proven Results

Click on the tile to read quotes from our customers

Increased footfall to store

70% reduction in attendee ‘no show’ rates. 38% online sign up conversion rate.

Improved productivity

13% reduction in beauty retailer dwell time.

“Across all of our channels, the customer journey is very clean and efficient and in-store the staff are a lot more productive and efficient because of using this tool.”

IM Development Executive, Samsung
Increased sales

10% store conversion increase.

“In the world of care versus after-sales, for us it’s all about retention. And Qudini allows us to give the best possible experience to customers at the start of their journey and at the end of their journey.”

CX Leader, Samsung

Improved resource allocation

An electronics retailer is able to better forecast resources and product stock needs.

“Across all of our channels, the customer journey is very clean and efficient and in-store the staff are a lot more productive and efficient because of using this tool.”

IM Development Executive, Samsung
Increased loyalty and advocacy

Customer NPS has significantly improved.

“In the world of care versus after-sales, for us it’s all about retention. And Qudini allows us to give the best possible experience to customers at the start of their journey and at the end of their journey.”

CX Leader, Samsung

Smarter commercial decisions

$2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights.
Improved brand awareness

A beauty retailer became noticeably more appealing to Millennial and Gen Z demographics.

“The customer’s expectation when they come into store is to have an amazing experience. After all, we’re named the Samsung experience store and where we have a tool like Qudini, that only really enforces that experience.”

CX Leader, Samsung

Increased compliance

An electronics retailer has increased its GDPR data protection compliance compared to when they used spreadsheets and paper diaries to manage event attendees.
Competitive advantage

Capture customers from the competition through seamless online event bookings.

“It’s a very, very simple process. The events managers and training love the simplicity and ease of the Qudini system compared to the old spreadsheets that they use to run.”

IM Development Executive, Samsung

Generated more ROI

900%+ average return on investment all with a tool that takes just half a day to learn to use.

“It’s a lot less stressful with Qudini. I think when you’ve got something that works so well it makes your job a lot easier.”

Store Associate, Specsavers

Case Study Video:

How Samsung use the Qudini Event Management Software to drive footfall to their in-store events.

Thank you!

A member of our team will be in touch.

New best practice guide

Latest consumer survey report

Recent consumer survey report

Upcoming Webinar

Event Management Software Built for Retailers and Banks

Drive profitability and enduring brand relevance through:

Powering the world’s leading brands

Key features

Step 1: Engage customers

Step 2: Retain foot traffic

Step 3: Know your customers

Step 4: Manage activities

Step 5: Gain insight

Step 6: AI predict

Powerful platform

Capture customers from any channel

Retain footfall with tailored communications

Improve sales by knowing your customers

Ensure the right people are in the right place at the right time

Analyze and improve operations with game-changing data insights

Advance into the future with AI-driven predictions

Get started instantly with our out-of-the-box software:

Event Management Software Use Cases

Online events, webinars and classes

In-store tutorials, classes and workshops

VIP events and parties

Brand community activities

B2B customer events

Private employee events

Proven Results

Click on the tile to read quotes from our customers

Increased footfall to store

Improved productivity

Increased sales

Improved resource allocation

Increased loyalty and advocacy

Smarter commercial decisions

Improved brand awareness

Increased compliance

Competitive advantage

Generated more ROI

Case Study Video:

How Samsung use the Qudini Event Management Software to drive footfall to their in-store events.

Company

Legal

Thank you!

New best practice guide

Latest consumer survey report

Recent consumer survey report

Upcoming Webinar