The Leading Appointment Scheduling Software for Retailers and Banks

Proven Results

Click on the tile to read quotes from our customers

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  Increased foot traffic

  • 40% of footfall coming from online bookings – electronics retailer
  • 13% reduction of appointment no shows for department store

  “Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when they would like. To have zero wait times in-store is a great benefit to the customer.”

  Greg Willis, IM Development Executive, Samsung

  

  Increased loyalty

  • 60% of customers with follow-up bookings will return to store – travel agency

  “For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”

  CX Leader, Samsung

• 

  Increased sales

  • Appointment booking customers 48% more likely to convert than walk-in footfall – travel agency
  • 10% increase in overall store conversion – travel agency
  • 24% revenue increase for a pharmacy retailer’s beauty services.

  “When a customer books an appointment online it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

  Store Manager, travel agency

  

  Improved resource allocation

  An electronics retailer is able to better forecast resources and product stock needs.

  “Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

  Paolo Lupi, CX Leader, Samsung

• 

  Increased advocacy

  • NPS scores have significantly improved as customers can seamlessly pre-book premium services in-store – electronics retailer

  “When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

  Store Manager, Global Travel Agency

  

  Improved shop floor productivity

  • 13% reduction in appointment no shows for beauty service – department store
  • Decrease in store associate dwell time by driving bookings to off-peak periods

  “Qudini is a fast, simple way for us to be able to book our appointments and frees up a lot of time for us to spend time with our customers.”

  Community Banker, UK Retail Bank

• 

  Improved brand perception and awareness

  • Improved reach to younger digital-first demographics for in-store hand massages and skincare ritual services – beauty retailer
  • 60% of appointment bookings are with new customers – travel agency
  • Double the number of store footfall after including an appointment scheduling link on company Facebook page – travel agency.

  “What stood out for me was the shop’s text message system (QUDINI). This is what modern-day retailers should be doing. It demonstrates a flexibility and the level of service customers expect.”

  Juliet Dennis, Top of the Shops Report on a travel agency client

  

  Improved staff retention

  • 92% of store teams say that Qudini adds value to their store – travel agency

  “I like it. It’s very professional and something that our competition doesn’t offer.”

  Store Associate, Travel Retailer

• 

  Better commercial decisions

  • Numerous clients have praised Qudini’s ability to capture rich insights and make smarter commercial decisions around resource planning, supply management and marketing.

  “The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”

  Head of Operations, O2

  

  Improved competitive advantage

  • Higher likelihood of capturing sales and building stronger customer relationships by offering a seamless follow-up appointment booking service in-store.

  “I like it. It’s very professional and something that our competition doesn’t offer.”

  Store associate, travel agency

• 

  Improved partner sales

  Nearby reseller partners have experienced an increase in sales as a direct result of the service received in their experience stores – electronics retailer.
  

  Increased compliance

  • Increased GDPR data protection compliance after switching from paper diaries to the Qudini system to manage appointments or event bookings – electronics retailer

  “Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

  Store Associate, Samsung

• 

  Simple to embed

  • Store associates are able to become native Qudini users within half a day

  “Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

  Store associate, Samsung

  

  Low cost of ownership

  • Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer
• 

  Centralization of tools

  • Reduced need for walkie-talkies across stores as Qudini provides visibility of all store activities – vaping retailer
  

  Impressive ROI

  900%+ average return on investment through a tool that takes half a day to learn to use.