Win the Retail Revolution

Powerful ROI business cases

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• Increased transaction value

  • 33% average transaction value increase (Specsavers, international eyewear retailer, +1,000 stores)

  “Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.“

  Franchise Partner, Specsavers (International eyewear retailer, + 1000 stores)

  Greater brand advocacy

  • NPS scores at an all time high (Specsavers, international eyewear retailer, +1,000 stores)

  “We’ve definitely seen an increase in customers purchasing products. Because the level of customer services are much improved, we’re able to serve those patients in a better timescale, which makes not only the patients come back to us, but recommend us to friends and family.”

  Assistant Store Manager, Specsavers (International eyewear retailer, + 1,000 stores)

• Increased walk-in conversion

  • 47% walkout reduction (Specsavers, international eyewear retailer, +1,000 stores)

  “When a customer books an appointment online, it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

  Store Manager, TUI (global travel retailer, +500 stores)

  Improved productivity and resource allocation

  • 12% reduction in store associate unused time saves a store 7 hours a week due to the improved store efficiency (Specsavers, international eyewear retailer, +1,000 stores)

  “If Qudini was taken away from the store, I am not entirely sure how we would cope. I wouldn’t even want to imagine life without Qudini.”

  Assistant Store Manager, Specsavers (International eyewear retailer, + 1000 stores)

• Increased loyalty

  • More customers return to the store again due to the improved experience (Specsavers, international eyewear retailer, +1,000 stores)

  “I am absolutely certain that Qudini helps improve customer loyalty. It really helps us to identify why some have come into our practice and allows us to offer them the best possible journey at the right place at the right time, to ensure they have the best outcome possible.”

  Franchise Partner, Specsavers (International eyewear retailer, + 1000 stores)

  Smarter commercial decisions

  • Data insights allow the store to understand where staff are needed and when (Specsavers, international eyewear retailer, +1,000 stores)

  “As a management team, it’s a fantastic tool as we’re now able to see how long certain processes take within the store. That’s allowed us to coordinate how many members of the team we have for various different parts of the journey. This has improved customer service, reduced waiting times and added to the general ambience of being organised.”

  Franchise Partner, Specsavers (International eyewear retailer, +1,000 stores)

• Improved staff retention

  • Store associate morale has improved now that customer complaints are eliminated, targets are always reached and team collaboration has improved, which has reduced employee churn (Specsavers, international eyewear retailer, +1,000 stores)

  “It’s just a lot less stress. When you’ve got something that works so well, it makes your job a lot easier.”

  Store Associate, Specsavers (International eyewear retailer, +1,000 stores)

  Low cost implementation

  • Software implemented across the stores’ existing desktop and tablet devices, ensuring low cost of ownership (Movistar, telco retailer, +800 stores)
  • Remote roll-out to 1,000 stores in India within 5 days (Airtel, telco retailer, +5,000 stores)
  • Store associates are native at using the tool within half a day (Samsung, electronics retail, +50 stores)

  “Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn.”

  Store Associate, Samsung (global electronics brand, +50 stores)

• Additional benefits seen

  • Improved brand awareness
  • An enhanced competitive edge
  • A calmer waiting area that needs less physical space
  • Enhanced compliance processes
  • Head office time saved due to more seamless store management
  • Customer survey feedback collection
  • Centralization of multiple tools into one system
  • Low cost implementation and ownership
  • Simple to embed

  “I would hate it if Qudini was taken away. It’s benefit to a large store like this is incalculable.”

  Lead optometrist, Specsavers (International eyewear retailer, +1,000 stores)