Win the Retail Revolution

Powerful ROI business cases

Click on the tiles to read related testimonials

• Increased store footfall with Appointment Scheduling

  • 50% of beauty service footfall comes from online traffic for some concession brands (Brown Thomas, department store retailer, +300 beauty concessions)
  • 30% of bookings are made outside of store opening hours (Brown Thomas, department store retailer, +300 beauty concessions)
  • 13% more customers will attend their beauty appointment than before, enhancing conversion opportunity and store productivity (Brown Thomas, department store retailer, +300 beauty concessions)

  “We rolled out Qudini to all of our beauty brands and we have seen a massive uptake on it. Without even much marketing we’ve seen up to 50% of some of our bigger beauty counters have their appointments made online. And people are just picking that up organically and it’s fantastic to see.”

  Sarah Esler, Digital Innovation Lead, (Brown Thomas, department store retailer, +300 beauty concessions)

  Improved fitting room experience

  • Customers that request assistance in the fitting rooms are seen in under 3 minutes (Tesco, F&F fashion brand, international grocery retailer, +1,500 stores)
  • Store associates are free to attend other tasks, knowing that they will be alerted when a customer need their help (Tesco, F&F fashion brand, international grocery retailer, +1,500 stores)

  “I like it. It’s better than what we had before. It allows us to get on with other things and not have to keep an eye on the desk.”

  Store Associate, Tesco (International grocery retailer, +1,000 stores)

• Increased conversion and sales with Appointment Scheduling

  • 78% of beauty appointment customers make a purchase, this has the highest conversion rate of all customer traffic (Brown Thomas, Department store, +300 beauty concessions)
  • Higher average transaction value on appointment customers (L’Occitane, global beauty retailer, +300 stores)
  • 24% increase in beauty service sales drives a 1,908% ROI (Superdrug, health and beauty retailer, +700 stores)

  “When a customer books an appointment online, it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

  Store Manager, Tui (global travel retailer, +500 stores)

  Improved loyalty and advocacy

  • 60% of customers with a follow-up appointment will return to store (Tui, global travel retailer, +500 stores)
  • 88% increase in personalized follow-up calls made by store associates to convert customers. (Tui, global travel retailer, +500 stores)

  “We’ve definitely seen an increase in customers purchasing products. Because the level of customer service has improved, we’ve been able to serve those patients in a better timescale, which makes the patients not only come back to us, but to also recommend us to friends and family.”
  

  Store Manager, Specsavers
  (International optical retailer, +1,000 stores)

• Increased walk-in retention and sales

  • 33% average transaction value increase on walk-in customers (Specsavers, international eyewear retailer, +1,000 stores)
  • 9% increase in accessories sales while customers wait (Sweatshop, sportswear retailer, +50 stores)

  “Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.”

  Franchise Partner, Specsavers (International eyewear retailer, + 1,000 stores)

  Improved brand perception and awareness

  • Increase in younger Millennial and Gen Z customers visiting stores (L’Occitane, beauty retailer, +1,500 stores)
  • 60% of scheduled appointments are new customers to the brand (Tui, global travel retailer +500 stores)
  • Doubled appointments by placing a link on Facebook page (Thomas Cook, global travel retailer, +500 stores)

  “The customer journey is so much smoother and we look more professional. We would be lost without it.”

  Partner, John Lewis (Department store retailer, +50 stores)

• Increased productivity

  • Beauty advisors have more time with customers as appointments are driven to stores throughout the day and less admin time is needed (Brown Thomas, department store retailer, +300 beauty concessions)
  • Less time is spent manually managing appointments, freeing store associates to focus on service (L’Occitane, global beauty retailer, +300 stores)
  • New understandings of the perfect transaction time needed to ensure customer conversion (O2, Telco retailer, +450 stores)

  “Qudini is really good because it helps with managing staff as well as customers’ expectations. It’s also improved our team’s transaction times.”

  Store Associate, O2 (Telco retailer, +450 stores)

  Reduced consulting spend

  • $200k reduction in consulting spend due to continuous access to game-changing insights on customer experience and store operations (O2, Telco retailer, +450 stores)

  “The Qudini analytics have really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for, as well.”

  Alistair Stewart, Head of Operations, UK Telco Retailer

• Improved resource allocation

  • Appointment and walk-in demand insights enable allocation of store associates to the right times and places (Samsung, global electronics retailer, +50 stores)

  “Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

  Paolo Lupi, CX Leader, Samsung (global electronics retailer, +50 stores)

  Improved partner sales

  • The stores of nearby reseller partners benefit from increased sales as a ‘halo effect’ benefit caused by the improved customer experience in the brand’s nearby store. (Samsung, global electronics retailer, +50 stores)

  “The customer’s expectation when they come into store is to have an amazing experience, and where we have a tool like Qudini, that really enforces that experience. And it has this big halo effect that really passes down the line to our channel partners as well.”

  Paolo Luppi, CX Leader, Samsung

• Smarter commercial decisions

  • Improved resource planning, stock planning and brand marketing initiatives to improve sales and reduce costs (all Qudini clients)

  “One of the benefits that Qudini brings to our colleagues in store is the ability to plan their time more effectively. With Qudini, we can make sure we’ve got the right people where they need to be.”

  Alistair Stewart, Head of Operations, O2 (Telco retailer, +450 stores)

  Additional proven benefits

  • Increased incremental sales
  • An enhanced competitive edge
  • Increase staff retention
  • Increased compliance
  • Head office time saved
  • Increased customer feedback collection
  • Centralization of multiple tools into one system

  “If you are looking for solutions to help improve your customer experience and increase sales then this is the best company to get in touch with. Qudini is very flexible with their clients in providing them with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”

  Head office team, Brown Thomas (Department store retailer, +7 stores)

• Low cost implementation

  • Qudini software implemented in stores’ existing desktop and tablet devices, ensuring low cost of ownership (Movistar, telco retailer, +800 stores)
  • Remote roll-out to 1,000 stores in India within 5 days (Airtel, telco retailer, +5,000 stores)
  • Store associates are native at using the tool within half a day (Samsung, electronics retail, +30 stores)

  “We’ve been working with Qudini over the last year and we’ve rolled out about 412 services over 90 counters, 40 brands and 7 branches and we’ve exposed all of that online, so our rate of acceleration has just been stratospheric.”

  Sarah Esler, Digital Innovation & Omni-Channel Lead, Brown Thomas (Department store retailer, +7 stores)