Win the Retail Revolution

Use cases

• Premium in-store advice and services

  Appointment Scheduling and Walk-in Management

   

  Use it for premium services in your department, such as:

  • Financial services
  • Kitchen planning
  • Bathroom
  • Home planning
  • Interior design
  • B2B services
  • Trade services
  • Furnishings & Fabrics
  • Gift wrapping and advice
  • Wedding lists

  Solutions: Appointment Scheduling, Walk-in/Queue Systems

• BOPIS / click and collect

  Queue Management and faster in-store collections

   

  At the collection desk
  Reduce wait-lines by enabling your customers to join a digital queue and receive in-person, phone or TV updates when their order is ready to collect. Enable your store team to swiftly locate multiple customers orders at once.

  Remote
  Offer a premium service by enabling your customers to alert your store associates as soon as they arrive to collect their online order whether in-store or at the curb.

  Schedule pick-up times
  Enable your customers to pre-book their collection slots alongside style advice.

  Solutions:
  Walk-in/Queue Management, Appointment Scheduling

• Ensure no customer is left unattended

  Request assistance across your shop floor

   

  Free your store associates to work on tasks across the shop floor without neglecting your customers, by enabling your customers to use their phones, self-service kiosk interfaces and WiFi buttons to call for help.

  Solutions: Walk-in/Queue Systems

• Warehouse collections

  Customer management

  Enable customers to request items from the warehouse.

  Check-in customers as they arrive at the warehouse to notify the warehouse team they have arrived.

  Eliminate queues for warehouse collections at the end of your customers visit.

• Customer greeting and check-in

  Host App Walk-in Management

  Professionally greet and manage customers entering your store. Use Qudini to triage customer needs, check them in for service, provide wait-time information and assign customers to the best advisors for their needs. Check-in any pre-scheduled appointment and manage their visit through the branch.

• Detailed sales advice and fittings

  Appointment Scheduling and Walk-in Management

   

  Schedule appointments for customers interested in detailed sales advice or fitting services with your sales team.

  Manage walk-in customers wanting general advice or fitting services with the next available advisor.

• Customer greeting and check-in

  Host App Walk-in Management

  Professionally greet and manage customers entering your store. Use Qudini to triage customer needs, check them in for service, provide wait-time information and assign them to relevant store associates. Check-in customers with pre-scheduled appointments and manage their visit throughout the store.

  Solutions: Appointment Scheduling, Walk-in/Queuing Systems

• In-store events and classes

  Event registration and attendee management

  Enable customers to seamlessly discover, share and register for your in-store events, such as:

  • Product tutorials
  • Workshops and classes
  • Parties and events
  • Community club events
  • VIP events

  Solutions: Event Management

• Vehicle hire

  Appointment scheduling

  Enable customers to pre-schedule transport support and vehicle hire.

  Solutions: Appointment Scheduling

• Accessibility support

  Appointment Scheduling, Walk-in Management, request assistance

   

  Equipment and support
  Enable customers to seamlessly pre-book accessibility equipment and support. Manage walk-ins and update them when their turn arises.

  On the floor
  Enable your customers to seamlessly call a store associate for accessibility support at any time.

  Solutions: Appointment Scheduling, Walk-in/Queuing Systems

• In-store experiences and amenities

  Reservations, Appointment Scheduling, Queuing Systems

   

  Enable pre-registrations and manage the walk-in customers interested to use your in-store experiences and amenities.

  Examples include in-store:

  • Santa’s grotto
  • Skateparks
  • Cinemas
  • Shows
  • VR headsets

  Solutions: Appointment Scheduling, Walk-in/Queuing Systems, Event Management

• Customer service and information desks

  Request assistance and Queue Management

   

  In low periods
  Reduce the need for full time desk resource, by enabling customers to use a device to alert a staff member when they need assistance at the desk..

  In peak periods
  Minimize wait lines with effective digital queue management.

  Solutions: Walk-in/Queuing Systems

• Creche area

  Appointment Scheduling, Walk-in Management, customer updates

   

  Enable customers wishing to use your creche area to pre-schedule a time or, once in-store, to join a digital queue for the next available slot.

  Send regular updates during their child’s creche area visit.

  Solutions: Appointment Scheduling, Walk-in/Queuing Systems

• Restaurant and lounge seating

  Sign-in and waitlist management

   

  Sign-in
  Enable lounge visitors to sign-in and receive useful content to their phone.

  Recognition
  Recognize and view the customers within your lounge.

  Waitlist
  In peak periods, enable customers wishing to use your busy lounge to join a digital waitlist and receive updates when a space becomes available.

  Solutions: Walk-in/Queuing Systems

• Christmas time

  Appointment Scheduling and Walk-in Management

  Schedule appointments and manage walk-ins wishing to use your in-store Christmas experience offerings such as:

  • Santa’s grotto
  • Gift advice
  • Gift wrapping

• Ad-hoc tasks and recurring checklists

  Task Management

  Enable stores to manage ad-hoc and recurring day-to-day tasks, such as:

  • Cleaning
  • Meetings
  • Admin work
  • Compliance tasks
  • Cash management
  • Stock management
  • Merchandising display
  • Customer management

• Head office tasks for stores

  Task Management

  Enable your head office and regional management teams to seamlessly assign and manage store tasks, including:

  • Compliance tasks
  • Merchandising displays
  • Promotions
  • Admin work 
  • Reporting needs
  • General day-to-day needs
  • Urgent requirements

• Share information, news and resources with stores

  Task Management

  Enable your store managers and head office teams to seamlessly share information, news and resource content, images and attachments with their teams.

• Share motivational messages and tips

  Task Management

  Send motivational messages and tips with your store associates.

• Training and development

  Task Management

  Enable store leaders and head office teams to train new or existing store associates by assigning personalized messages, tasks, training videos and resources.

• Manage store associate time and activities

  Shop Floor Management

  Qudini Shop Floor Management features enable your store teams to seamlessly view and manage team member’s locations, shifts, breaks, tasks and customers to ensure the right people are in the right place at the right time.

• Contact center phone and video support

  Appointment Scheduling and Queue Management

   

  Enable customers to pre-schedule contact center appointments for telephone and video service support.

  Stop customers from waiting on hold by enabling them to join digital queues and receive updates before advisors are routed to their phone.

  Solutions: Appointment Scheduling, Walk-in/Queuing Systems

• Field consultants

  Appointment Scheduling

  If your brand has field consultants who meet customers in places that are convenient to them, Qudini can enable your customers to check for availability and schedule appointments at their convenience.

• At home support with in-store advisors

  Appointment Scheduling and Queue Management

   

  Enable customers at home to seamlessly schedule or queue up for video appointments with your in-store stylists for remote E-commerce purchasing advice.

  Solutions: Appointment Scheduling and Queuing Systems