We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Drive Sales, Loyalty and Productivity During a Recession

With a single software platform to choreograph the perfect retail experience.

Request a demo
Download the brochure
Illustration of rocket ship next to shopping bag, computer and globe

Powering the World’s Leading Retailers and Banks

Making Enterprise Brands Recession-Proof

All too often, during economic recessions, enterprise retailers and banks cut good costs along with the bad and try to buffer their margins by delaying investment in Customer Experience software. In doing so, you may inadvertently trigger the Death Spiral. With a worsening customer experience, your sales will fall, leading to further cost cuts and an even greater revenue… and so the spiral goes.

Fortunately, there is a clear solution. Brands that increase their spend in CX software during a recession achieve much higher sales figures than their competitors who do not and recover much quicker. They can even acquire new customers and gain a significantly bigger share of the market as their competitors fail to innovate at the most crucial time.

  • Laptop mockup showing Qudinis Live Shop Software

Our Retail Choreography Suite

  • Appointment Booking interface

    Appointment Scheduling

    Acquire new customers during the recession and drive traffic to store with a more personalized experience while providing analytics on when customers want service to optimize resource planning.

    Learn more
  • instant video icon

    Virtual Interactions

    Expand your customer base to stay profitable during economic downturn with convenient Video Appointment Scheduling.

    Learn more

  • Virtual Queue Management

    Retain more customers and reduce the walkout rate by adding them to a virtual waitlist to recession-proof your business.

    Learn more
  • Event booking software interface with icon

    Event Booking

    Show your customers that offering a great experience is still your main priority during the economic recession using the seamless Qudini Event Booking platform. Utilize resources to connect with many customers at once. 

     

    Learn more

  • Click & Collect Check-In

    Increase operational efficiency to reduce your costs during the recession by freeing staff to prepare multiple orders at once while they wait for customers to virtually check-in.

     

     

    Learn more
  • clienteling icon

    Clienteling

    Ensure your customers stay loyal during the recession and beyond by instantly recognizing customers through Qudini’s numerous CRM platform integrations.

    Learn more
  • Store communications software

    Store Communications

    Enable head office to easily communicate with store teams to raise morale, service quality and efficiency and share important announcements.

    Learn more
  • task management icon

    Task Management 

    Help head office, regional managers and store managers to seamlessly assign tasks and track completion while capturing crucial time data. Make more informed decisions during economic downturn to improve your operational efficiency.

    Learn more
  • shop floor management icon

    Shop Floor Management 

    Enhance productivity by managing colleague breaks and availability and by enabling store managers to observe and analyze service quality.

    Learn more
Request a Demo

Proven Benefits

  • Acquire Customers
  • bar chart growing
    Increase Sales
  • Grey love heart
    Drive Loyalty and Advocacy
  • grey piggy bank
    Allocate Resources Better
  • dollar sign with arrows swirling around it
    Improve Productivity
  • Improve Use of Space
  • network grey icon
    Centralize Software Tools
  • Make Smarter Decisions
  • Enhance Your Competitive Advantage

A Powerful Platform Built for Enterprise

  • red circles joined by lines to represent a network

    Multiple retail and banking solutions in one platform

  • red cloud

    Cloud-based and centralized with enterprise-grade security

  • red icon showing toggles

    Fully customizable and easy to centrally control

  • computer and phone icon

    Works on any device with a desktop browser platform, alongside IOS and Android Apps

  • Three red cog wheels

    Stand alone, with ample out of the box integration options

  • Red globe icon

    Scales to thousands of stores with multi-language and multi-timezone

  • graphs on a desktop screen icon

    Market-leading data reporting capabilities to holistically understand your business with

  • Highly intelligent, yet intuitive and simple to use (takes just half and hour to learn)

  • two red people with speech bubbles above them

    A collaborative partner that enterprise organizations love to work with

  • red rocket icon

    Innovative and constantly evolving with retail and banking industry trends

  • We Improve Decision Making

    Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.

    Head Office, O2 (Telecoms)

  • We’re Indispensable

    If Qudini was taken away from the store, I am not entirely sure how I would cope. I wouldn’t even want to imagine life without Qudini.

    Store Manager, Specsavers (Eyewear retailer)

  • We’re the Best

    We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.

    Head Office Team, Samsung

  • We’re a Fantastic Partner

    “We are really impressed with you [Qudini] as a partner. The insight and value you are driving for us is great. The speed of which you reply to our requests is phenomenal and the attention to detail is fantastic, as well.”

    Head Office Team, Burberry

  • We Increase Sales

    Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.

    Franchise Owner, Specsavers (Eyewear Retailer)

  • We Save Time and Costs

    Qudini allows me to allocate resources more effectively so that the team functions more efficiently than ever before.

    Branch Manager, NatWest (Bank)

  • We’re the Future of Experience

    Qudini is one of the best systems we have seen to achieve a truly exceptional experience for our consumers.

    Head Office Team, Philip Morris International IQOS

Integrating With the World’s Leading Software Systems

Connect our suite of software tools with your existing ecosystem to make it even more powerful.

Qudini also integrates with:

  • Your website
  • Security systems like SAML and SSO
  • Video Conferencing tools
  • CRMs
  • And many, many more…
  • Salesforce, Bloomreach, AWS, Zoom and Google logos

Learn How to Prepare for a Recession in 2022

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Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here