Drive Sales, Loyalty and Productivity 

Ecommerce has made retail more competitive and modern customers are more demanding, fickle and vocal than ever before.

The cost of a poor experience is far greater than ever before.

To drive sales and lasting brand loyalty it’s essential to offer superior customer experiences that eliminate friction and build customer engagement. Using software is pivotal to enabling you to achieve this.

To win customers, brands need to be omnipresent and to offer incredible experiences and service that convert across channels.

But this new less transaction focussed store model puts intense pressure on operations, despite lower margins.

Using software to choreograph your customers and store team activities is key to ensuring profitable operations that make the most out of your people and space.

Brick-and-mortar data is disparate and hard to collect. Most retailers are in the dark about who visits and what happens between the door and Point of Sale.

This results in lost sales opportunities, less engaged customers and inefficient cost planning.

To win against competition, brands need to capture more data on their store operations and customer preferences in order to enhance service and profitability.

• More foot traffic – Doubled the number of appointments to store
• Enhanced loyalty – 60% follow-up appointment rate
• Increased sales – 10% conversion increase. Appointment customers are 40% more likely to convert
• Improved resource allocation – using data and improved productivity

• Increased spend  – 33% Average Transaction Value increase
• Retain walk-ins  – 62% reduction in walkout rate
• Improved loyalty – 42% NPS score improvement
• Enhanced productivity – Customer service 27% faster
• Improved resource allocation – using data and improved productivity

• Increased sales – 30% customers more likely to buy again
• Optimized resource allocation – Foot traffic plan improved
• Improved efficiency – 3 steps eliminated from the process
• Enhanced productivity – Store teams increase throughput
• More loyalty – 40% NPS score improvement