Drive Sales, Loyalty and Productivity
With a single platform to choreograph the perfect credit union experience.
With a single platform to choreograph the perfect credit union experience.
The rise of challenger banks has made retail more competitive and the cost of poor experience is much greater. Most banks are in the dark about why customers visit their branches and how branch teams use their time.
To win customers, brands need to be omnipresent, offer incredible experiences and service that convert across channels, and to ensure they’re making the most out of their people and space.
Using software tools to choreograph your customers and branch team activities is key to ensure you get the edge on your competitors and engage more customers in a cost-effective manner.
Engage customers with superior frictionless and personalized experience that enable you to:
Increase profitability by easily choreographing both your customers and branch team activities to:
Win against competition with unique data insights that enhance service and profitability:
NatWest Video Banking
NatWest Virtual Queuing
Samsung Event Booking
Qudini makes my daily life much easier, because the appointments that I get in for the day I know are going to go ahead. Customers have much more time to prepare and they’ve had notifications the whole way through the process. They’ve also had the ability to reschedule. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.
Video Banker, International Bank
Undoubtedly it has reduced our walkout rate, because at first point of contact, our customers are clearly communicated with an expectation of howling they will have to wait. Qudini definitely helps sales with NatWest. It allows us to really understand when our customers visit us what the nature of the enquiry is, and successfully match my available advisors to the customers, and make sure that customer experience is first class.
Branch Manager, International Bank
Working with Qudini has been great. It’s actually been fun. Qudini have been flexible, very adaptable and a great partner.
Innovation & Omnichannel Director, International Bank
Connect our suite of software tools with your existing ecosystem to make it even more powerful.
Qudini also integrates with:
A member of our team will be in touch.
We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.
We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!
Want to catch-up at NRF’s Big Show in New York City this January?
Do you know how you’re going to stay relevant and profitable during the recession?
Peak season is just around the corner!
Have you thought about how you’re going to manage peak season traffic this winter?
Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.
Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…
Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…
Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).