We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Drive Sales, Loyalty and Productivity 

With a single platform to choreograph the perfect retail banking experience.

Request a demo
Download the brochure
Laptop and smartphone showing Qudini Retail Choreography Software for Banking

Powering the World’s Leading Retailers and Banks

The Cost of Poor Banking Experiences

The rise of challenger banks has made retail more competitive and the cost of poor experience is much greater. Most banks are in the dark about why customers visit their branches and how branch teams use their time.

To win customers, brands need to be omnipresent, offer incredible experiences and service that convert across channels, and to ensure they’re making the most out of their people and space. 

Using software tools to choreograph your customers and branch team activities is key to ensure you get the edge on your competitors and engage more customers in a cost-effective manner. 

 

  • Illustration highlighting problem in banking
  • Problem illustration about profitability in banking
  • Illustration showing that banking data needs improving

Our Software Helps You to Perfectly Choreograph Your Branches With…

  • appointment booking mockup on laptop and smartphone

    Captivating Experiences

    Engage customers with superior frictionless and personalized experience that enable you to:

    • Acquire more customers
    • Increases sales
    • Build greater loyalty and advocacy
  • Retail choreography interfaces on smartphone, tablet and laptop

    Seamless Operations

    Increase profitability by easily choreographing both your customers and branch team activities to:

    • Improve productivity
    • Centralize use of tools
    • Optimize use of resources and space
  • Data analytics and graphs on a laptop

    Game-Changing Insights

    Win against competition with unique data insights that enhance service and profitability:

    • Better allocate resources
    • Make smarter decisions
    • Gain a 360-view of every customer

Our Retail Choreography Suite

  • Qudini Appointment Booking Software Icon

    Appointment Scheduling

    Acquire customers and increase conversion for your in-branch and video banking services, by enabling customers to seamlessly book appointments from any channel.

    Learn more
  • Virtual Queuing Banking Software Icon

    Virtual Queue Management

    Retain walk-ins and increase customer spend and loyalty with informed waiting experiences provided by your branch host or their own phone. Like how Apple stores manage their walk-ins, but better!

    Learn more
  • Event Booking Banking Icon

    Event Booking

    Drive brand loyalty by enabling customers to easily register for your in-branch and virtual events, workshops and classes.

    Learn more
  • instant video icon

    Video Appointments

    Drive omnichannel conversion while making the most of your branch team by enabling your customers to instantly start a video conversation with a banker in a branch or contact center.

    Learn more
  • clienteling icon

    Clienteling

    Boost conversion and build lasting relationships by recognizing every customer visiting your branches and building a 360-customer view that enables you to continually tailor service to them.

    Learn more
  • Lead Capture Banking Icon

    Lead Capture 

    Acquire more customers by enabling them to register their interest with your business for your team to follow-up with.

    Learn more
  • Citizen staff communications software

    HQ to Branch Communications

    Enhance productivity and company culture by enabling head office to share text and visual content with branches, such as brand updates, sales tips, new training materials or more.

    Learn more
  • task management icon

    Task Management 

    Enhance banking excellence by enabling branches and head office to seamlessly assign and track progress on tasks for branch associates to undertake.

    Learn more
  • shop floor management icon

    Branch Floor Management 

    Enhance productivity by managing colleague breaks and availability and by enabling branch managers to observe and analyze service quality.

    Learn more
Request a Demo

Proven Benefits

  • Acquire Customers
  • bar chart growing
    Increase Sales
  • Grey love heart
    Drive Loyalty and Advocacy
  • grey piggy bank
    Allocate Resources Better
  • dollar sign with arrows swirling around it
    Improve Productivity
  • Improve Use of Space
  • network grey icon
    Centralize Software Tools
  • Make Smarter Decisions
  • Enhance Your Competitive Advantage

  • Qudini makes my daily life much easier, because the appointments that I get in for the day I know are going to go ahead. Customers have much more time to prepare and they’ve had notifications the whole way through the process. They’ve also had the ability to reschedule. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.

    Video Banker, International Bank

  • Undoubtedly it has reduced our walkout rate, because at first point of contact, our customers are clearly communicated with an expectation of howling they will have to wait. Qudini definitely helps sales with NatWest. It allows us to really understand when our customers visit us what the nature of the enquiry is, and successfully match my available advisors to the customers, and make sure that customer experience is first class.

    Branch Manager, International Bank

  • Working with Qudini has been great. It’s actually been fun. Qudini have been flexible, very adaptable and a great partner.

    Innovation & Omnichannel Director, International Bank

A Powerful Platform Built for Banks

  • red circles joined by lines to represent a network

    Multiple retail and banking solutions in one platform

  • red cloud

    Cloud-based and centralized with enterprise-grade security

  • red icon showing toggles

    Fully customizable and easy to centrally control

  • computer and phone icon

    Works on any device with a desktop browser platform, alongside IOS and Android Apps

  • Three red cog wheels

    Stand alone, with ample out of the box integration options

  • Red globe icon

    Scales to thousands of branches with multi-language and multi-timezone

  • graphs on a desktop screen icon

    Market-leading data reporting capabilities to holistically understand your business with

  • Highly intelligent, yet intuitive and simple to use (takes just half and hour to learn)

  • two red people with speech bubbles above them

    A collaborative partner that enterprise banks love to work with

  • red rocket icon

    Innovative and constantly evolving with  banking industry trends

Integrating With the World’s Leading Software Systems

Connect our suite of software tools with your existing ecosystem to make it even more powerful.

Qudini also integrates with:

  • Your Website
  • Video Conferencing tools
  • SAML/SSO Security platforms
  • Workforce Management systems
  • And many, many more…
  • Integrations logos

Case Studies

  • Man holding tablet and welcoming people to Natwest store

    NatWest Video Banking

  • NatWest Virtual Queuing

  • Samsung Event Booking

Banking Insights

Featured In

Compliant With

Company

Legal

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

X

Thank you!

A member of our team will be in touch.

X

We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here