Optical Retailer Case Study: Virtual Queue Management Software and Appointment Scheduling Software

Results

Hover over the tile to read quotes from our customers

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  Increased retention and sales

  The improved waiting experience encourages more customers to wait for service and eyewear advice.

  

  Increased eyewear purchase

  The seamless transfer of customers from opticians services to eyewear advice helps the retailer convert more customers to purchasing glasses.

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  Increased store footfall

  Being able to book appointments online has driven more customers in-store for opticians services and eyewear purchases.

  

  Marketing activities converted into footfall

  For the first time, the brand can now easily convert customers engaging with their marketing materials online to in-store footfall by placing a booking weblink within their campaign material.

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  Enhanced Millennial proposition

  Younger Millennial and Gen Z demographics are less patient than previous demographics and 250% more likely to complain about poor store experience. Providing a more premium digital service experience helps the brand build a strong Millennial and Gen Z customer base.

  

  Improved loyalty and word of mouth

  The improved customer experience has encouraged more customers to return to the store more frequently and relay positive feedback to their friends. This has driven future revenues for the business beyond the customer’s initial visit.

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  Improved store productivity

  Qudini enables the store team to serve more customers and spend more time on important shop floor activities by reducing the time spent managing customers and crowding within the store.

  

  Better resource allocation

  Qudini enables the optical retailer to better understand footfall patterns and store operations. As such, the retailer is able to allocate the right people to the right place at the right time.