University of Nottingham Queue Management System and Appointment Booking Software

Results

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  Improved resource planning

  Qudini Business Intelligence Dashboards enable Nottingham University to capture useful insights about why and when students are visiting their hubs (they know the visiting intention for 80% of students). These insights help to improve day-to-day operations, resource planning and strategic planning across the university.

  

  Improved efficiency

  The hubs are now less crowded. The number of waiting students and wait time-related complaints have reduced, freeing up the Nottingham University Student Hub service team’s time to focus on more important tasks.

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  More students supported

  Since using Qudini, the proportion of students visiting the Hub and following through to service has increased by 10.5%, with 94% of students now being served. As such, the Hub is supporting more students and driving a better student experience across the university.

  

  Students are more productive

  Students used to have to wait in line with no idea whether they’d be seen before their next lecture. Now, with a clear time indicated, students can make productive use of the time in the café or library.