Results

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  New customer base built

  60% of the customers making an appointment are new/first time to the travel agency, enabling the business to build relationships with new customers.

  

  Improved Millennial proposition

  The appointment booking service enables the travel agency to create a proposition that supports its ‘digital-first’ demographics by helping them to seamlessly transition to an offline journey where appropriate.

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  Improved footfall and resulting sales

  23% of customers visiting the online booking page will book an appointment in one of the travel agency’s stores.

  

  Increase in-store conversion

  Thanks to appointments scheduling and the improved waiting experience, the travel agency is now better prepared for each customer and can deliver a more tailored service. As a result, the travel agency’s stores have seen their in-store conversion increase by 10%.

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  Facebook promotion doubled bookings

  After placing a simple “Book Now” button on a store’s individual Facebook page, booking volumes doubled – demonstrating the significant opportunity to increase in-store footfall using a variety of channels.

  

  1,300% ROI achieved

  The direct result of implementing Qudini’s Appointment Booking system.

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  Improved customer loyalty

  79% of customers said that the wait felt much shorter and 99% say that Qudini makes them feel reassured that they are taken care of. The improved waiting experience and premium appointment offering enables Thomas Cook to build longer lasting relationships with more customers.

  

  Increased walk-in sales

  The improved waiting experience has reduced walk-outs by 25%, saving £100k of potential revenue from walking out of the store without service. In addition, any customers who didn’t want to wait are now able to book a follow-up appointment.