Results

Hover over the tile to read quotes from our customers

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  Increased new customer sales

  Previously, the physical queue was visible to customers outside the store and this deterred many from entering. Now that customers queue digitally, they are dispersed around the store or waiting in an inconspicuous waiting area. As a result, 51% more customers are inclined to enter the store and are added to the digital queue.

  

  Increased customer retention

  Before Qudini, customers had to queue with no information about wait times leading many to walk out of the store without service. Now, thanks to Qudini’s digital system and accurate wait time estimates, walk-outs have reduced 56%. The additional conversion opportunity of these customers enables the telecoms retailer to make a 3,900% ROI on the cost of the Qudini software.

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  Reduced waiting times

  With Qudini, the speed and process of serving customers has vastly improved, positively impacting staff morale (less stress) and productivity, further reducing waiting times and enhancing customer experience.

  

  Improved shop floor productivity

  Using Qudini’s shop floor management features, the shop floor manager can better coordinate their colleagues’ activities and use of time. This helps to create a more organised and efficient team that maximises sales.

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  Better management of colleague breaks

  The shop floor manager can easily record when a colleague takes their break and track when they are due back. This has ensured that colleagues return from their breaks on time, bolstering efficiency and increasing the amount of time they have to sell to customers.

  

  Enhanced customer experience drives loyalty

  Customer satisfaction has improved thanks to the enhanced store experience, encouraging more customers to use the telecoms retailer’s online store and give positive feedback to their friends an family.

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  Improved competitive advantage

  Wait time is the primary cause of complaints within retail. By eliminating queuing, the telecoms retailer has created a competitive edge over other brands.

  

  Improved resource allocation

  Staff are more efficient and the head office can use Qudini data analytics to understand footfall patterns, allowing them to better plan resources at appropriate times of the day.