We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Standard Chartered banking Tech Bar Case study

Case Study

Discuss your ROI opportunity

Profile

Banking and financial services company Standard Chartered, which employees 86,000 people and has a presence in 60 countries, uses the Qudini queue management software and appointment booking software to power its Tech Bar IT Support offering.

Sector
Banking
No. of stores
1,200
No. of employees
86,000

The challenge

Standard Chartered offers their banking services across the world, and employs almost 90,000 people globally. To ensure their employees are able to work efficiently, strong tech support is needed at every headquarters. As a global business, the bank operates a 24-hour support team with a tech bar located at key locations to help solve localized issues during peak periods. The tech bar serves as the center of all internal operations by helping employees set-up, learn about and repair the technology devices that they use to power the bank’s business.

The solution

To ensure that every employee is seen quickly and without creating dwell time, the tech bar in the bank’s head office now use the Qudini Queue Management system. They selected Qudini as a globally operating company that could seamlessly deploy a flexible and customisable out-of-box solution to their international head office with little implementation cost.

Employee Tech support experience

Using the Qudini Queue Management system:
• Employees entering the tech bar for service join a digital queue from a tablet kiosk
• Once added, the kiosk confirms their queue position and wait time
• The employee receives a text confirming their queue position with a link to a live countdown for their wait
• The employee can then use their wait productively inside or outside of the tech bar until the Qudini system sends them a text message when their turn draws near
• When the employee returns to the tech bar, they are greeted by a staff member who uses Qudini on an iPad to monitor and manage the queue.

Tech bar team management

The head office tech bar can manage the employees seeking service at the same time as servicing other employees needs using Qudini on their desktop devices.

  • Employee Tech support experience

    Using the Qudini Queue Management system:
    • Employees entering the tech bar for service join a digital queue from a tablet kiosk
    • Once added, the kiosk confirms their queue position and wait time
    • The employee receives a text confirming their queue position with a link to a live countdown for their wait

  • • The employee can then use their wait productively inside or outside of the tech bar until the Qudini system sends them a text message when their turn draws near
    • When the employee returns to the tech bar, they are greeted by a staff member who uses Qudini on an iPad to monitor and manage the queue.

    Tech bar team management

    The head office tech bar can manage the employees seeking service at the same time as servicing other employees needs using Qudini on their desktop devices.

Results

Hover over the tile to read quotes from our customers

  • Increased business productivity

    Technology is essential to powering the employees who drive the bank’s business. Qudini ensures that these employees are able to maximize their time at the office by getting the support they need as soon as they need it and enabling them to use any waiting time productively.

    Grey cog wheels

    Increased productivity for the IT support team

    The tech bar’s IT support team now have a central hub where employees bring devices for service and repair, so there is no need to waste time moving location. In addition, limited time is spent managing customers wanting service because Qudini automates everything.

  • Reduced business technology cost

    Qudini provides the bank with valuable insights on their tech bar operations and uses. This enables them to understand which devices and tools are problematic and how to best deploy their technology budgets to save costs moving forward.

    Best virtual appointment booking software loyalty icon

    Talent attraction and retention

    The bank’s employees are happier and more productive. Qudini’s technology enables them to complete their work on time, improving their day-to-day experience and work-life balance, ultimately helping the bank attract and retain top talent.

Company

Legal

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

X

Thank you!

A member of our team will be in touch.

X

We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here