We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

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Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Nike Appointment Scheduling Software Customer Journey

Case Study

Discuss your ROI opportunity

Profile

Nike uses Qudini Appointment Scheduling Software to power its express shopping service and Qudini Virtual Wait Line Management Software to safely manage walk in customers.

This software is helping to drive sales, improve customer loyalty and increase foot traffic to its stores.

Sector
Retail
No. of stores
1,000+
No. of employees
75,000

The challenge

After the initial COVID-19 lockdown that took place throughout Q1-Q2 of 2020, Nike was investigating ways to create a safe and engaging customer journey in its stores. The retailer wanted its customers to be able to arrive at stores and easily purchase products without having to spend time searching for them. To power this journey, they needed an innovative, dynamic and adaptable Appointment Booking System…

Nike By Melrose store uses data for customer experience
  • Nike town appointment booking sign

The solution

By partnering with Qudini, Nike successfully reopened its stores and created a safe, engaging and efficient customer journey. Customers are able to visit its website or scan a QR code in store to reserve an express shopping service. This service enables customers to visit a store at a fixed time and to provide a list of their required items to a store colleague who will locate the items for them, ensuring a highly efficient and premium shopping experience that drives sales and loyalty.

  • Nike also allows customers to scan a QR code to join a virtual line outside all its outlet stores. Once in the virtual line, customers are able to watch their place and will receive SMS updates as their turn draws near. Meanwhile, the store team can manage their customers and store occupancy.

  • Since then, Nike has rolled out the Qudini Appointment Booking System on a global scale and is powering numerous consumer journeys.

    Find out more about Qudini’s Appointment Scheduling Software.

Results

Hover over the tile to read quotes from our customers

  • Best virtual appointment booking software loyalty icon

    Increased customer satisfaction

    Customers have a much more pleasant and safer waiting experience, resulting in increased customer satisfaction.

    Increased sales

    Customers are able to easily browse in stores and receive support, meaning they’re more likely to convert.

  • Grey love heart

    Higher customer loyalty

    Customers are drawn into stores or online channels by safe, engaging and seamless customer journeys, resulting in them coming back again and again.

Company

Legal

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

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Thank you!

A member of our team will be in touch.

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here