Results

Hover over the tile to read quotes from our customers

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  Increased sales

  The improved waiting experience and increased efficiency enabled the museum to sell more exhibition tickets and process more visitors in less time.

  

  Increased gift shop sales

  With so many customers free to wait around the museum, most of them would visit the LACMA gift shop, leading to $49k of additional monthly gift shop sales.

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  Increase upsell

  Ticket staff were able to upsell tickets to other exhibitions whilst customers waited to see the James Turrell exhibition.

  

  Returning customers

  The digital queue was often over three hours long, yet no customer had to wait in a physical line for more than 10 minutes. With such a pain-free waiting experience, LACMA saw many customers returning to the exhibition on multiple occasions.

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  Sales boosted by word of mouth

  Customers told friends and family about the fantastic waiting experience increasing footfall to the exhibition.

  

  Reduced resource requirements

  Previously, multiple staff were required to manage the queue to ensure customers did not block fire exits. With Qudini, one guard with a tablet was sufficient.