Results

Hover over the tile to read quotes from our customers

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  Increased sales

  97% of customers approaching the department are seen as more customers are willing to wait. This led to more electronics, hardware and technology (EHT) sales, which tend to be of higher value than many other items in the store.

  

  Enhanced customer loyalty

  Customer satisfaction was enhanced by providing a better digital experience. This increases their chances of returning again or even visiting John Lewis online.

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  Increased unplanned spend

  Most customers used their wait to browse the store and made purchases while they waited.

  

  Improved shop floor productivity

  John Lewis partners now serve more customers in less time thanks to the calmer department, better team management (using Qudini’s Shop Floor Management features) and the reduced number of customer complaints and questions.

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  Better commercial decisions

  For the first time, John Lewis are able to understand when and why customers are approaching their EHT department. This data enables them to improve their marketing initiatives and resource planning.

  

  Black Friday survival

  During the Black Friday peak, Qudini enables John Lewis EHT team to better manage the significant numbers of customers entering the department, sell to more customers and provide a better overall experience.