IQOS Virtual Queue Management and Appointment Scheduling Software Case Study

Results

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  Increased sales due to reduced walk-outs

  The Qudini Queue Management System has eliminated the physical queue and reduced wait times causing fewer customers to walk out of the store without service. As such, more customers are served and purchase devices.

  

  Increased sales due to better customer triaging

  The Qudini Customer Host App enables the store host to greet every customer coming in and understand their needs, allowing the store to serve quick transaction customers swiftly and effectively.

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  Driving future revenues

  With Qudini, advisors speak to more potential customers enhancing future sales revenue. This also increases the number of customers likely to tell their friends about the brand.

  

  Improved store productivity

  Customer service times have reduced by an average of 5 minutes per customer. By spending less time managing the queue and more time completing tasks and serving customers, Qudini maximises the staff productivity whilst still ensuring premium customer service levels.

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  Advanced shop floor management

  The Qudini interface and Shop Floor Management features provide staff greater visibility of store activities and improve communications across the shop floor. As such, they no longer need to use walkie-talkies to communicate, which further reduces hardware costs for the business.

  

  Better resource allocation

  Qudini enables the retailer to access analytics on their customer footfall patterns and needs. This enables them to better plan resources around the times of day when they are needed most.

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  Greater business intelligence

  Qudini provides the retailer with rich insights on their store operations and customer demographics, helping them to continually improve their business and sales.