Results

Hover over the tile to read quotes from our customers

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  Increased unplanned purchases

  70% of customers will browse the store whilst they wait and 24% will make a purchase. This drives more than a 4,000% ROI for the brand.

  

  Increased café sales

  5% of customers said they visited the in-store café to buy a refreshment whilst they waited to collect their order. This provides the retailer with a two-fold return on the cost of Qudini from just café sales alone.

• Increased sales conversion

  By enabling customers to seamlessly request assistance within their home displays, the brand is able to speak to and convert more customers.

  

  Increased customer loyalty

  79% of collection customers felt they had waited less time than they had. By improving the collection experience and enabling more customers to get the advice they need, Qudini improves customer experience, boosting the customer’s chances of returning and giving positive feedback to their friends.

• 

  Increased shop floor productivity

  Store colleagues no longer need to monitor the click and collect counter, as Qudini alerts them as soon as they are needed. This frees up their time to work on other tasks across the shop floor.

  

  Better resource allocation

  Qudini provides the head office with unique insights on footfall trends and customer needs, allowing them to put the team in the right places at the right time.

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  Increased collection speed

  Qudini reduces the number of trips that store staff make to and from the warehouse, enabling them to serve every customer more than a minute faster.

  

  Improved commercial decisions

  The head office now have access to rich insights on their customer patterns and needs. This enables them to make smarter commercial decisions on marketing initiatives, stock planning and resource planning.