Ellis Brigham Appointment Scheduling Software Case Study

Results

Hover over the tile to read quotes from our customers

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  Driving traffic in-store

  Ellis Brigham actively advertise its appointment booking service across online channels, drawing customers in-store.

  We’ve definitely seen an increase in customers purchasing products. Because the level of customer services are much improved, we are able to serve those patients in a better timescale, which makes not only the patients come back to us, but recommend us to friends and family.
  – Jacob Burns, Store Assistant Manager, Specsavers Plymouth

  

  Highly engaged customers

  Customers that make an appointment for in-store services are already interested in the brand and products.

  I am certain that Qudini helps improve customer loyalty. It helps us to identify why someone has come into our practice and allows us to offer them the best possible journey at the right place at the right time.
  – Josie Forte, Director, Specsavers Plymouth

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  Greater shop floor efficiency

  Store associates have greater visibility of their upcoming appointments and receive notifications and reminders, too, meaning they have time to prepare and plan.

  Qudini has enabled us to have much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight-tests a bit quicker, which means that they are more likely to stay with us and buy glasses.
  – Josie Forte, Director, Specsavers Plymouth

  

  A safe customer experience

  Customers can limit their time in store by receiving service on arrival.

  Qudini helps me in knowing with confidence where my patients are and that leaves me having less stress within my working day and that has made me perform better.
  – Val Collard, Lead Optometrist, Specsavers Plymouth