Results

Hover over the tile to read quotes from our customers

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  Increased upsell sales

  As customers can request to speak to a sales advisor about their new purchase, the electronics retailer can upsell new products to the customer.

  

  Improved productivity

  Store associates can serve multiple customers at once, reducing the trips made to the stockroom and allowing them to serve more customers faster. Store associates receive alerts on their phones, enabling them to undertake other tasks in quiet periods without needing to monitor the click and collect area.

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  Enhanced customer experience drives loyalty

  Customers are served faster without having to wait in a queue. This improved experience encourages more customers to use the electronics retailer’s online store and provide positive feedback to friends and family.

  

  Increased unplanned purchasing

  Customers are freed from queuing and 62% will browse the store and make unplanned purchases whilst they wait.

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  Better resource allocation

  Store associates are more efficient and head office are able to use Qudini data analytics to better understand footfall patterns, enabling them to better plan resources at appropriate times of the day.

  

  Improved competitive advantage

  Wait time is the top cause of complaints within retail. By eliminating queuing, the electronics retailer creates a competitive edge over other brands.

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  Physical space saved within the ‘store of the future’

  Previously, the order and collect desk was needed as a central point for customers to queue and provide their order details. However, with Qudini’s queue system, customers only need a small kiosk to enter their details. This opens up prime floor space for displaying stock and creates a more attractive ‘store of the future’.