Results

Hover over the tile to read quotes from our customers

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  Increased footfall within store

  The ability to book appointments online drives more customers into the retailers store (40% of customers visiting the repair service will book an appointment). This has increased the number of unplanned purchases (35% will make an unplanned purchase) and enabled the brand to build a larger, loyal customer base.

  

  Increased retention

  Enabling customers to book an appointment from a tablet in-store, allows the brand to retain customers who don’t want to wait. 10% of all appointments booked are made from a kiosk in-store.

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  Increased repairs sales

  The Qudini customer experience not only makes the service more accessible to customers online, but also makes them happier to wait longer periods in-store (walk-outs have reduced by 28%). This ensures that the repair bar triage and sell the repairs service to more customers. The increased repair sales drives a 1790% ROI on the cost of using Qudini.

  

  Increased unplanned purchasing

  Qudini frees the customers to browse within the store whilst they wait, this leads many of them to make purchases they may not have otherwise had time to make.

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  Marketing activities converted into footfall

  For the first time, the brand can seamlessly convert customers engaging with their marketing materials to footfall by placing a booking weblink within their campaign material.

  

  Improved Millennial proposition

  Younger Millennial and Gen Z demographics are less patient than older groups and 250% more likely to complain about poor store experience. Providing a more premium digital service experience helps the brand build a strong millennial and GenZ customer base.

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  Improved loyalty and word of mouth

  The improved customer experience before and during their repair has encouraged more customers to return to their store more frequently, as well as tell their friends. This has driven future revenues for the business beyond the customer’s initial visit.

  

  Store productivity boosted

  Qudini reduces pressure on the repair team, saves more of their time (previously spent managing customers and dealing with complaints) and ensures there are more customers for them to serve. This boosts both staff productivity and morale.

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  Improved workflow and shop floor management

  Qudini enables the repair team to better manage their time between required repairs and their other activities and breaks. This has improved their workflow and speed of completing repairs.

  

  Better resource allocation

  Qudini enables the electronics retailer to better understand footfall patterns and store operations, helping resource planning and ensuring the business is able to allocate the right people to the right place at the right times.

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  Marketing insights

  Qudini provides the electronics retailer with rich insight into their customer needs, demographics and behaviours, enabling them to optimise their service and marketing initiatives as a business.

  

  Improved competitive advantage

  Electronics repair services is a growing market. The Qudini software enables this brand to stand out on the high street and to make itself more accessible to consumers than other suppliers.