Burrell Street NHS Virtual Queuing System Case Study

Results

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  Enhanced patient experience

  Wait time complaints have reduced by 100% and NPS scores have increased by 60%. Patients are happier now that they have accurate wait time information and can even leave the clinic and receive SMS updates whilst they wait.

  

  Better resource allocation

  For the first time, Burrell Street can analyse their footfall patterns and patient needs in order to better plan and manage resources.

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  Improved staff retention

  The improved clinic experience helps Burrell Street improve doctor and receptionist satisfaction. As such, more staff remain at the clinic, reducing time spent on recruitment and training.

  

  More than 800% ROI

  Burrell Street makes more than an 800% ROI on their monthly investment in the Qudini software through reduced appointment times alone.