L'Occitane Appointment Scheduling Software Case Study

Results

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  Increased sales

  The Qudini software drives new footfall to the beauty retailer’s stores’ services from online, 55% of which will convert to a sale at a high transaction value. This drives an ROI of 1,733% on the cost of using Qudini.

  

  Driving future revenues

  The Qudini software drives new footfall to stores, enabling the beauty retailer to build more customer relationships that will eventually convert online or across their channel partners. If each of those customers made just one additional purchase with the beauty retailer’s brand, this would enable the beauty retailer to generate an additional 3,262% ROI on the cost of using Qudini.

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  Improved Millennial proposition

  The new in-store services and online appointment booking offering make Qudini more appealing to the younger Millennial demographic, who are now able to more easily transition to an offline shopping experience despite their ‘online-first’ mentality.

  

  Improved store productivity

  Retailer’s staff no longer waste time managing appointments and can focus on more important tasks. In addition, store managers use Qudini to manage their colleagues availability, activities and breaks, helping to save time and improve store productivity.

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  Improved event management

  The Qudini Event Management software allows the beauty retailer to easily manage their influencer and press events, creating a better experience and saving time for their event teams.

  

  Data insights that improve resourcing and marketing

  Qudini provides the beauty retailer with unique data insights on footfall trends and customer needs, enabling the business to understand how to best allocate resources and improve their marketing initiatives.