Results

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  Low cost implementation and ownership

  Airtel boosted their in-store experience without having to break the bank or even break a sweat. As Qudini’s out-of-box software was compatible with their current hardware, implementation across the country was simple, cost-effective and support-free. Meanwhile, the low cost of ongoing ownership drove an even higher ROI for the organisation.

  

  Increased sales

  Qudini’s queue system has enabled Airtel to serve and convert more customers by reducing wait times by 14% and using appointment bookings to spread their footfall to off-peak periods of the day.

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  Increased online conversion

  Qudini’s booking system has allowed customers to seamlessly book an in-store appointment on their website, enabling Airtel to better convert customers.

  

  More productive shop floor

  Qudini’s Shop Floor Management features (which enable Airtel to manage their team members’ customers, time, breaks and activities), has led to less customer complaints, 40% faster customer transactions and allowed Airtel store teams to save three hours per day.

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  Improved resource allocation

  The Qudini queue system and booking software save staff and customers time. In addition, the Business Intelligence Analytics, which the Qudini software provides, enable Airtel to better understand their footfall patterns and customer requests, helping them to more effectively allocate resources. Now, they always have the right colleague in the right place at the right time.

  

  Greater loyalty and word of mouth

  Qudini’s Queue Management and Appointment Booking software has cultivated a premium customer experience, which encourages customers to remain with Airtel, return to the store again and relay their positive experiences to their friends. This wave of good-feeling helps drive future revenues for the Airtel business.

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  Smarter commercial decisions

  Qudini provides the Airtel business with unique data insights that enable them to improve their marketing awareness and encourage more customers to choose Airtel.

  

  Increased competitive advantage

  Airtel’s premium and customer-friendly experience affords them a competitive advantage over other telco providers in India, allowing them to attract customers who might otherwise choose a competitor.

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  Saved physical space

  With Qudini, customers are more dispersed around the store whilst they wait, enabling Airtel to better use their physical space. The software also enables them to offer a more fluid retail-style customer service, where their colleagues are mobile across the floor and desks are no longer needed.