Retailers deserve nothing but the best. That’s why we built Qudini’s entire Retail Choreography software suite specifically for enterprise retail.
Qudini’s Appointment Booking Software is fully hardware compatible, with store team apps for IOS and Android.
Are you experiencing problems with your Appointment Booking Software?
Different providers build their Appointment Scheduling Systems with different clienteles in mind.
For instance, some Appointment Booking Apps are built for the public sector, meaning they may not cater to all your enterprise retail use cases.
By contrast, Qudini’s Retail Choreography Platform is designed purely for retailers and banks, which means it’s solved a lot of the typical problems businesses face.
Some of these common Appointment Software problems include:
- Poor customer service from your provider
- Slow responses to your help requests
- Slow delivery of custom work
- Difficult to use settings and no way to centrally configure them across your stores
- Doesn’t work on every single tablet device that you’d prefer to use
- Limited analytics capabilities
- Functionality isn’t retail specialized
- Limited influence on your provider’s road map
Why we have the best Appointment Booking System on the market
Typically, retailers use Qudini’s award-winning platform because we offer:
- The most extensive solution and data offering: Our all-in-one platform includes solutions for in-store Appointment Booking, Live Shop and Video Appointments, Digital Queue Management, Clienteling, Faster Click and Collect Pickup, Event Booking, Task Management, Employee Communications and Shop Floor Management. We also have a powerful Data Analytics tool.
- Hardware compatibility: You can use our cloud software on any hardware device or kiosk. We also have a browser interface and appointment apps for IOS and Android.
- Central management: We’ve made our platform intuitive and easy to use. You can centrally manage settings across your stores. Store-level users also find our system incredibly easy to navigate.
- Client collaboration: We put client collaboration at the forefront of everything we do. Our client feedback directly influences our roadmap as the testimonial below shows.
“We are really impressed with you [Qudini] as a partner. The insight and value you are driving for us is great. The speed of which you reply to our requests is phenomenal and the attention to detail is fantastic, as well.”
IT Director, Burberry
Qudini offers full Appointment Booking Widget customization in line with your brand aesthetic to boost engagement.
What features does our Online Booking System include?
Qudini has a large and constantly growing list of features to help you perfectly choreograph customers across your stores.
Customer features
- Ability to schedule appointments online, select a service type, and pick a time (our algorithms show available slots based on store capacity)
- Pick their preferred advisor
- Seamlessly reschedule, cancel or confirm their appointment
Store, call center and HQ team features
- Tailored customer questions depending on selected service with question types options for free text, drop down, image selection, digital signature and much more
- Send follow-up customer surveys by email or text
- Create and manage appointments on any desktop, tablet or smartphone
- Multiple store team members can use the platform simultaneously
- Download and print appointments
- Call center teams can create and manage customer bookings
- Appointment platforms operational across multiple stores and timezones
- HQ teams receive regular reports with analytics to help them understand appointment uptake and to learn more about customers
What are the proven benefits of using our Appointment Software?
From higher sales to increased brand awareness, our clients have enjoyed a wide variety of key benefits since deploying our system.
For instance, you can expect to:
- Double your appointment traffic
- Boost new customers acquisition by 60%
- Increase staff efficiency by at least 25%
- Better allocate resources and manage stock availability using our business intelligence tools
Why should retailers use Appointment Scheduling Software?
Thanks to the excessive choice ecommerce has given them, today’s consumers expect you to compete with other brands for their business. As brand loyalty reaches an all-time low, customers are likely to switch retailers if you fail to impress them.
It’s imperative that retailers use omnichannel initiatives like appointment scheduling to expertly choreograph the customer experience if they’re to achieve lasting brand loyalty and remain profitable. After all, according to our research, over 75% of Millennial and GenZ customers think there are at least one major benefit to brands offering Retail Choreography tools like appointment booking across their channels.
Currently, interest in retail appointments is rapidly increasing. Google Trends confirms this–searches for “store appointments” are surging worldwide. One of the main reasons behind this growth is that customers visiting brick-and-mortar stores want to be certain they can access specific services. In other words, they don’t want to waste a trip to the high street to find out they can’t get some styling advice from a personal shopper, for example.
Ultimately, retailers ought to think of Appointment Software as a tool they can use to promote new services and initiatives and make them accessible to customers. Leading retailers are already using Scheduling Systems to improve the customer experience, acquire new customers and reduce operational costs. Brands that fall behind on the tech front risk being forgotten.
What services do customers want to book appointments for?
Generally, customers want to book appointments for:
- In-store services
- Virtual services
- Sales advice
- Gift advice
- Personal shopping or style advice
- Repairs
- Personalization services
- Accessibility services (i.e., assisted shopping, wheelchair access, quiet store hours)
- Click and collect/buy online pick up in store (BOPIS) services
- Home visits (for services and repairs e.g., electronic equipment)
- Field consultants
- In-store amenities and dwell spaces
“If you are looking for solutions to help improve your customer experience and increase sales, then this is the best company to get in touch with. Qudini is very flexible with their clients in providing them with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
Head office team, Brown Thomas
Do consumers want retailers to offer Booking Systems?
Yes, consumers are eager for retailers to offer in-store and virtual appointments. In fact, according to our recent survey of 2,000 Americans, when retailers deploy Scheduling Software solutions, 93% of customers report positive impacts.
Additionally, customers are also:
- 33% more likely to visit the retailer in the first place
- 24% more likely to buy something from the retailer
- 21% more likely to tell their friends about the retailer
- 25% more likely to choose the retailer over their competitors
- 29% more likely to return to the retailer
Keep reading about how Qudini is helping global brands
For more examples of how we’re helping clients like Samsung, Meijer Pharmacy and Sky to revolutionize retail, go to our success stories page.
