We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Want to catch-up at NRF’s Big Show in New York City this January?

Do you know how you’re going to stay relevant and profitable during the recession?

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Is GDPR Helpful or Hurtful for Enterprise Business?

by Imogen Wethered

On the anniversary of GDPR becoming law we wanted to take a look back at the regulations and understand the impact. You may remember that there was a lot of concern amongst businesses that GDPR adherence would be onerous and even hurtful to business.

According to the cybersecurity consultancy SIRE there are some important benefits from GDPR for businesses including improved cybersecurity, brand safety resulting from fewer data breaches and increased customer loyalty as customers opt-in to hear more from the brands they like.

Of course, there have been trade offs as well, which include the financial costs of compliance, an on-going company-wide effort, and non-compliance penalties for companies that don’t adhere to the regulation rules.

From a legal perspective it is important to understand where the European Data Protection Authorities (DPA) are focused and what provokes their ire. According to the law firm Osborne Clarke ‘the evidence of any significant enforcement activity is slim. But we are starting to see examples of the type of conduct that is likely to jump the data enforcement queue’. These include data breaches, transparency and consent and data subjects’ rights. They also look at the fines that have been issued so far and offer considerations for ongoing GDPR compliance.

In 2018 Qudini issued a report on GDPR compliance in conjunction with our legal advisors to support Qudini clients. It is a best practice guide explaining how to become (and remain) GDPR compliant when using the Qudini Appointment Booking Software, Event Management Software and Queue Management Software. It’s as helpful and relevant one year on.

Download the free report here.

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Want to catch-up at NRF’s Big Show in New York City this January?

Do you know how you’re going to stay relevant and profitable during the recession?

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).