Click and Collect your way to retail victory! The order pickup service is growing exponentially. In 2021 alone, Click and Collect transactions accounted for nearly 10% of retail ecommerce sales across the whole of America. Now, Qudini’s Click and Collect Check-in System is set to take the service to new heights.
What’s wrong with your current Click and Collect System?
Enterprise retailers need the best technology. Unfortunately, if your Click and Collect System doesn’t digitize the check-in process, it’s already out of fashion.
Here’s a scenario to explain why:
The typical consumer, Jayran, is short on time. She’s hoping for a quick in-and-out job to collect an order from your store. She’s gutted when she rushes into your store only to see a long queue of customers in front. She hasn’t even checked in yet.
By the time she reaches the check-in counter, fifteen minutes have passed and she’s becoming stressed. The associate asks for her order details and Jayran feels flustered. She can’t remember her order number. It takes her a while to dig through her emails. All the while, she can feel other frustrated customers impatiently waiting behind her.
Jayran’s heart sinks when the store associate tells her that someone in the warehouse will find her order–she assumed her order would be waiting at the front of house for her already. When her order is eventually located and brought to her, Jayran can’t help but feel that she wasted all that time queuing up while the store team could have been finding her order.
Next time, she thinks to herself, she’ll just order on Amazon.
How does the Qudini Click and Collect Check-in process work?
Now, let’s take a look at why Jayran would fare better using Qudini’s C&C Check-In Software.
Before Jayran even enters the store, she scans a QR code on a poster in the car park to check in. She also could have checked in via an email link, SMS code, touchscreen kiosk or from the store host. It’s nice to have options.
As she walks into the store, she doesn’t need to go through the hassle of finding her order number again for the store team–they’ve been working behind the scenes to prepare her order ever since she checked in. Within seconds of entering the store, a store associate passes over her order and her service is complete. Jayran is thrilled with how quickly she was attended to.
Now, let’s say the store was experiencing a particularly busy period. With the old Buy Online Pickup In-Store System, Jayran would have had to waste time standing in a queue to check-in before a store associate would know to prepare her order. By contrast, with Qudini’s Order Pickup System, Jayran and all the other queuing customers could separately check-in via phone, kiosk or a host with a tablet without going to a C&C desk so that the store team could prepare their parcels immediately.
Essentially, Qudini has removed three time-consuming steps out of the standard click and collect process. For example, store associates no longer need to locate the customer or take their order details. Instead, they can find multiple orders at once when customers check-in via Qudini’s tablets.
In fact, customers don’t even need to leave their car thanks to our curbside pickup service. They can check-in by phone or kiosk in the carpark and a store associate will bring their parcel straight to them.
What are the benefits of using Qudini’s Click and Collect Coftware?
With our C&C Software, our clients are truly making queue to pick up orders a thing of the past.
Proven results include:
- Higher return rate: Customers are 30% more likely to buy online again and again from retailers who deploy Qudini’s C&C System to speed up the order pickup process.
- Boost unplanned spend: By offering a digital check-in process, our clients’ customers avoid the queue. This has increased unplanned spending by 9%, helping to increase basket size.
- Save space: Retailers no longer need to dedicate desk space for click and collect counters. Using check-in kiosks, retailers can save 20 sq m per store.
- Better net promoter score (NPS): Our clients see a NPS improvement of 40% by streamlining the order pickup process.
- Improve productivity: Store teams have more time to work on other tasks when no customers are waiting. They don’t need to wait at a desk for customers to arrive. Yet, the second the customer checks-in, associates can immediately attend to them.
- Rejuvenate your employees: One of our six rules for retailing in a recession is that retailers need to find ways to rejuvenate their store teams by taking the strain off their employees. By enabling customer to check themselves in, you’re doing precisely this.
- Quicker service: Qudini has eliminated three steps from the old click and collect pickup process, doubling associate speed and making the entire process much more efficient.
- Better resource allocation: Our extensive data analytics suite helps you to understand foot traffic patterns across your stores to improve resource planning.
Do customers want to use curbside pickup services in retail?
The verdict is overwhelmingly clear–customers want Click and Collect Curbside pickup services in retail.
As part of our US Retail Choreography Consumer Report, we asked 2,000 consumers what they thought about retailers offering curbside click and collect check-in services.
We found out that:
- 53% would be more likely to buy something online
- 55% would be more likely to visit the retailer’s stores in general
- 55% would be more likely to tell their friends about the retailer
- 60% would feel safer and happier
- 57% would think better of the retailer
- 54% would be more likely to choose the retailer over their competitors
What do our clients say about us?
- “I’d say that 20-30% of customers buy something while they wait using Qudini.” Store manager, store retailer.
- “Found the system very easy…will definitely visit the store again.” Store manage, furniture retailer.
- “I like it. It’s better than before. It allows us to get on with other things and not have to keep an eye on the desk.” Store colleague, Tesco.
- “If you are looking for solutions to help improve your customer experience and increase sales, then this is the best company to get in touch with. Qudini is very flexible with their clients in providing them with the best possible solutions to uplift their current business to new heights. Highly recommended!” Head office team, Brown Thomas (Selfridges group).
- “Working with Qudini has been great. The support has been fantastic from the team. They’ve been very accommodating, very efficient and a pleasure to work with.” Head office team, Samsung.
- “We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.” Head office team, Samsung.
Learn more about Qudini
If you’d like to know more about Qudini, get in touch with our team using the form at the bottom of the page or check out our case studies for clients like Currys and Tesco.
Alternatively, visit our homepage to find out about our other solutions for:
