All You Need to Know About Appointment Scheduling in Homeware & Furniture Retail

Why homeware and furniture retailers who are looking to boost sales and enhance customer experience should consider implementing appointment scheduling across their stores.

As vaccines continue to roll out and physical stores reopen, customers are demanding a more tailored in-store experience. Homeware and furniture retailers can take advantage of these new shopping habits by deploying appointment scheduling in their stores. 

A homeware home run?

Homeware and furniture retail can knock their sales out of the park by offering appointment scheduling to their customers. Qudini’s May 2021 consumer survey found that 78% of customers want to book at least one type of appointment with homeware and furniture retailers. Most wish to schedule a slot for in-store services (38%). This was closely followed by the ability to book store visits (31%) and book virtual services by phone or video (24%).

Beat the competition

Homeware and furniture retail is growing in the post-pandemic market. The lockdowns have led to a wider appreciation of living spaces among consumers. Retailers should therefore embrace appointment scheduling to stand out from the crowd. 

93% of consumers that have used an appointment service in the last year said it had at least one positive impact on them. This includes choosing the brand over its competitors (25%), making them more likely to return to the retailer in the future (29%) and telling their friends about the retailer (21%).

Simple to install

Deploying technology across your store portfolio is easier than building a flatpack sofa. Our survey asked consumers what type of appointments they’d like to book. The three most popular methods were calling the store (30%), through the company’s website (27%) or via an in-store associate (20%).

Homeware and furniture brands, therefore, only need a telephone number, a website and in-store staff to start driving appointment traffic. 

For more advice, check out our best practice guide, on how brands can create a dedicated appointment booking landing page. It shows how simple and easy it is to drive more appointments via a company website.

Homeware appointments with Qudini

To increase appointment traffic to your stores and enhance customer sales, experience, loyalty and advocacy. Book an appointment with Qudini to find out more. In the meantime, you can also read our case study about a global furniture retailer to learn more. 

Download the full whitepaper report on appointment demand within homeware and furniture retail