Sporting retailer Ellis Brigham creates the perfect post-lockdown customer journey with appointment booking system

Mountain sports retailer, Ellis Brigham, has rolled out a new appointment scheduling system in its stores to support social distancing measures.

Ellis Brigham's appointment booking customer journey

1) Customers arrive at Ellis Brigham's dedicated in-store appointments page

2) Customers select which service they would like to discuss

3) Customers can view available time-slots and select which one suits them

4) Customers are asked to enter their personal details

5) Customers are kept updated and engaged

Why Ellis Brigham's appointment booking service is superior

• Safe: customers can limit their time in store by receiving service on arrival.
• Efficient: instead of waiting for the next available store associate, or waiting in a queue to enter the store, customers can be served almost instantly.
• Engaging: customers are kept updated with regular notifications via email and SMS reminding them of their appointment.

• Driving traffic in-store: allowing customers to book appointments is a great way to drive traffic in-store.
• Highly engaged customers: customers that bother to make an appointment for an in-store service are already interested in your brand and products, meaning customer conversion rates are often higher than normal.
• Greater shop floor efficiency: store associates have greater visibility of their upcoming appointments and receive notifications and reminders, too, meaning they have time to prepare and plan.

Find out more about Qudini's appointment booking software here.