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The set up in a consumer’s home looks very similar to a domestic gas home, however there are differences in the equipment installed.
The HIU (looks like a boiler) is usually situated within the consumer’s heating cupboard and contains the equipment used to control heat and hot water coming in and out of the property.
The heating and hot water entering your home is recorded by a heat meter, which is read remotely by your billing agent. This heat meter is usually located on the front of the HIU.
The controls enable the consumer to manage the temperature and timing of heating and hot water to the property.
The consumer may also have a smart meter installed which has an in-home display to enable to consumer to view usage/consumption information, costs, meter readings. If the consumer is on pay-as-you-go they will also be able to see the credit balance and other payment information through the smart meter.
The Government is putting in place policy and regulations that put consumers at the heart of heat network market growth, with new regulatory powers to ensure all consumers are treated fairly and networks are run to high standards. They are also helping operators run their heat networks as cost-efficiently as possible, delivering further savings for consumers.
Heat Trust was launched in November 2015 as an independent, non-profit consumer champion for heat networks that holds the industry to account for the benefit of everyone involved.
Citizens Advice provides free, independent advice to consumers. Its website includes a wealth of information and guidance for households supplied by heat networks, along with useful tips for those considering moving into homes heated this way.
The Government is appointing Ofgem as the Heat Networks regulator for Great Britain to ensure consumers receive a fair price and reliable supply of heat as we make the transition to net zero. It is expected that this heat networks regulation to come into force in 2024.
